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Q.1 |
How can we be sure that you and the
property actually exist? |
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Q.2 |
Should the accommodation be
unavailable for the dates I wish to travel? |
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Q.3 |
Can I order a brochure? |
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Q.4 |
Can the properties accommodate more
than the number mentioned? |
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Q.5 |
Can I book over the phone? |
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Q.6 |
Where can I book flights? |
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Q.7 |
Do I have to arrange my own airport
transfers if I don’t hire a car.? |
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Q.8 |
How important is it to have a hire
car.? |
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Q.9 |
Where can I arrange car hire.? |
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Q.10 |
How will we find the property.? |
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Q.11 |
How do we get the keys.? |
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Q.12 |
What time am I allowed to check in and
check out of my accommodation.? |
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Q.13 |
I will be arriving Late.? |
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Q.14 |
We are arriving late and the
supermarkets will probably be closed. |
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Q.15 |
Is there a reserved parking space at
the property.? |
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Q.16 |
Who
do we contact in case of emergencies.? |
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Q.17 |
We do not know the area, how do we
find out where to go.? |
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Q.18 |
Are bed linen and towels provided in
the accommodation.? |
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Q.19 |
Are children allowed to stay in all
properties.? |
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Q.20 |
Are pets allowed to stay in the
properties.? |
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Q.21 |
How often is the property cleaned and
the linen changed.? |
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Q.22 |
Do I need to leave a breakage's
deposit.? |
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Q.23 |
Is there a phone in any of the
properties.? |
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Q.24 |
Where can I purchase travel insurance? |
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Answers to the questions:- |
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A.1
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With the anonymity of the internet this is a very valid
question. You have our names, address, phone numbers and
bank details in Spain and in England, we can also give you
phone numbers and e-mail address’s of past guests from all
over the world who have enjoyed staying in our properties.
So you can rest easy. |
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A.2
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Although some of properties we market do adhere strictly to
a Saturday - Saturday changeover days we might be able to
find similar accommodation in the same complex and we can
check to see if any of these are available for your
preferred timing. |
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A.3
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Unfortunately we do not produce a brochure but we do ensure
that all information on-line is detailed enough to answer
most of questions you may have and to ensure that your
accommodation will meet your expectations. However if you do
have further questions please feel free to contact us. We
also have additional photographs available should you so
wish. |
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A.4 |
A
full sized single folding bed can be supplied at a small
extra charge which might fit into either the master bedroom,
twin bedroom or even the lounge. |
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A.5 |
Yes, your booking is made directly with the agent of owners,
so all you do is simply call the number on the 'booking
form'. It is easier and quicker however to carry out all
communications by e-mail. |
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A.6 |
Although we do not offer flight bookings, we can recommend a
few on-line flight centres that have certainly helped us in
arranging our own travel.
www.flightline.co.uk
www.cheap-flights-to-spain.co.uk,
www.monarch.com
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A.7 |
Airport transfers can be prior arranged with your booking.
Or you can take a taxi, catch the train to Fuengirola and
catch a bus or a taxi from there. |
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A.8 |
A
hire car is desirable as there are many beautiful places to
visit and a small car can sometimes be hired for less than
the taxi fare. |
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A.9 |
We
do offer car hire service and we have personally used this
company and have proved to be efficient and well priced.
Go to
Car Hire Page |
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A.10 |
Before you depart you will sent detailed directions of how
to find the property from the airport in English ( or in
your native tongue) and in Spanish if you are planning to
get a taxi from the airport. |
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A.11 |
You
will be met outside the property by our local Manager who
will let you in show you around and answer any questions you
may have. We ask for flight details on booking, this enables
the local manager to check on the flight’s eta. |
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A.12
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Most accommodation is available at 4pm on the first day of
your rental. On the last day we ask you to vacate the
accommodation by 10am so it can be cleaned and fresh linen
provided for the next arrival. However if we do try and
accommodate early arrivals and late departures where at all
possible. |
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A.13 |
No
problem. Just call our local manager from the airport if
flying but if driving 2 hours prior to your arrival and she
will be there waiting for you. The contact number can be
found on the directions instructions. |
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A.14 |
For
your convenience, in the property when you arrive will be a
‘welcome pack’ containing a few essentials - bread, butter,
coffee, tea, sugar, water, wine, beer etc. so you will be
able to relax after your journey. |
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A.15 |
Parking at property is either plentiful or you will have
reserved space in the secure complex's carpark.. |
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A.16 |
In
the property information pack you will find the phone
numbers of our local manager, the complex’s caretaker,
police, fire and ambulance services and also our home number
in England. |
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A.17
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In
the property is a comprehensive ‘Information Pack’ that
includes many useful suggestions for restaurants, bars,
places to visit etc. plus important phone numbers and
general tips. Our local manager is also available should you
require any further assistance. |
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A.18 |
All
bed linen and towels are provided, except beach towels and
linen for cots |
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A.19 |
Yes
of course. Cots and high chairs can be hired at a modest
cost. But please bring your own cot linen. |
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A.20 |
I
am sorry but pets are not allowed in any of the property.. |
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A.21
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The
property will be clean and fresh linen provided for when you
arrive. If you are staying for more than one week, there
will be a clean and linen change after ever complete week.
Extra cleans and linen changes can be arranged and paid for
locally through Linda, our manager. |
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A.22 |
Yes. A refundable breakage deposit is required on all
bookings and this will be returned to you within one week of
returning. Subject to no deductions being necessary. |
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A.23 |
Some of the properties have 'Pay as You Go' Spanish mobile
phones which are considerably cheaper to use for local calls
than foreign mobile phones. |
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A.24 |
It
is probably a good investment to purchase an annual policy -
these are typically a similar price to a travel agency’s
price for a two week policy. |
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Have a great holiday - then let us know.
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We are always
happy to hear from our satisfied clients. Please let us know
if you had a great time (or not) by e-mailing us at
tonyddanton@aol.com |
